• Return Policy

    At Cencie, we aim to provide exceptional service and strive to ensure our customers are satisfied with their purchases. We have implemented a flexible cancellation and return policy to facilitate this

  • Cancellation Policy

    You may cancel your order within 24 hours of placing it for a full refund. If you wish to cancel after this period and your order has been processed or shipped, it will be handled as a return according to our return policy. Additionally, cancellations beyond the 24-hour window will incur a 10% restocking fee based on the purchase price.

  • Exchange Policy

    If you receive a broken or damaged product , you can request an exchange.

  • Refund Policy

    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Steps For Return

    1. Return Period: Customers can return products within 3 days of receiving their order.

    2. Condition of Returned Items: Returned items must be in their original condition, unused, and with all original packaging and tags intact. Only damaged, defective, or misplaced items are eligible for return.

    3. Return Process:
    - To initiate a return, please contact our support team at support@cencie.com or watsapp us at +919958962922
    - Provide your order number, details of the product you wish to return, and the reason for the return.

    4. Return Charges: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped. A flat return fee of ₹120 applies to accepted returns due to size issues.

  • Cancellation Policy

    1. Cancellation Period: Orders can be canceled within 24 hours of placing them for a full refund.
    2. Late Cancellations: If the order has already been processed or shipped, cancellation requests will be treated as a return, and the above return policy will apply.
    - Orders canceled after the 24-hour period will be subject to a restocking fee of 10% of the purchase price.

  • Steps For Exchange

    1. Contact us at +919958962922 within 24 hours of receiving your parcel and provide us a video of unboxing showing the damaged product without any editing or muted sound.
    2. To qualify for an exchange , the item must be unused and in its original packaging ( including box , other packaging materials, invoices and any other accompanying documents )
    3. Once approved, our team will arrange for reverse pickup.
    4. We cover the shipping costs for reverse pickup and the re-shipment of exchanged items. ( Note : if the product was bought on sale or with discount or coupons , the customer must bear the shipping charges)

    5. If pickup service is unavailable in your area, please self - ship the product ( self shipping costs are not refunded .)
    6. Upon receiving the product , we will inspect it and send the correct product as agreed.
    7. Exchanges are subject to product availability, if the desired product is unavailable, you may choose another product of equivalent value .

  • Refund Policy

    1. Refund Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    2. Refund Process:
    - If approved, your refund will be processed within 2-5 working days.
    - The refund will be issued to your original method of payment.

    3. Partial Refunds:
    - In some cases, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • To Avoid Any Issues Please :-

    Check the product carefully and read product description carefully that is mentioned.

    For further assistance, please contact us at : +919958962922

    or email us at :- support@cencie.com
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