At Cencie, we prioritize timely deliveries to enhance your shopping experience. Our Shipping Policy outlines our dispatch and delivery processes, ensuring transparency. By placing an order with us, you agree to the following terms:

1. Dispatch Time:
We strive to dispatch all orders within 2-5 days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Estimated Delivery Times:

- For Cities (Tier 1, 2 & 3): Orders are typically delivered within 4-6 business days from dispatch.
- For Non-City Areas: Please allow 5-8 business days from dispatch for delivery to locations outside major cities.

3. Order Tracking:
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. This allows you to monitor your delivery status.

4. Shipping Partners:
Cencie partners with reliable courier services to ensure secure delivery of your orders. While we aim to deliver on time, unexpected circumstances may cause delays. We appreciate your understanding.

5. Shipping Charges:
Shipping charges are calculated based on the weight of your order and the delivery destination. The applicable charges will be displayed during the checkout process.

6. Delivery Attempts:
Our courier partners will make multiple attempts to deliver your order. If you are unavailable during delivery, the courier may leave a notification, and you may need to arrange an alternative delivery time.

7. Address Accuracy:
Please ensure that your shipping address is accurate and complete. Cencie is not responsible for delays or non-delivery due to inaccurate or incomplete address information provided by the customer.

8. Delivery Delays:
While we work to meet our estimated delivery times, factors such as unforeseen circumstances, weather conditions, or public holidays may cause delays. Cencie is not liable for such delays.

9. Order Status Inquiries:
For any questions regarding your order status, tracking information, or delivery concerns, please contact our customer support at support@cencie.com.

10. Policy Updates:
Cencie reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting on the website.

Thank you for choosing Cencie. We appreciate your trust and look forward to serving you.

Best regards,
The Cencie Team